At North Luxury we stand for quality and durability. That's why we offer a warranty on all our products, so you can enjoy your outdoor space worry-free.
We fully stand behind the quality of our furniture. Should anything unexpectedly be wrong, we will look for a suitable solution — even if this falls outside the standard warranty period. As owner and furniture maker, I personally make sure any damage or defects are repaired skilfully and neatly.
Standard Warranty
All our furniture comes with a warranty period of 2 years. This covers manufacturing defects such as issues with construction, joints or material defects under normal use. In addition, you always have the right to the statutory warranty.
What's not covered by the warranty?
- Normal wear resulting from use, or discolouration caused by weather exposure
- Natural differences in colour, grain and texture, or movement in/of teak wood
- Damage caused by improper use or insufficient maintenance
- Damage resulting from self-made modifications
Teak Maintenance
Teak is naturally very durable and weather-resistant. To keep your furniture looking and lasting its best, we recommend maintaining the wood periodically with a suitable cleaning or protection product. On our maintenance page you can read step by step how to go about it.
Submitting a Warranty Claim
Do you have a complaint or warranty claim? Please contact us via info@north-luxury.com or +31 6 57822930. Please include your order number and, if possible, send photos of the issue. We'll assess your report and think along with you to find a solution.