Not entirely satisfied with your purchase? Many of our products can be returned within 30 days of receipt. This gives you a longer return period than the legally required 14-day cooling-off period. Custom-made products, such as specially made cushions and protective covers, are not eligible for the right of withdrawal.
How do you return an item?
- Contact us via info@north-luxury.com or +31 6 57822930 to register your return.
- Make sure the product is in its original packaging and that it's undamaged.
- Send the product back to us, or we'll come and collect it. Return shipping costs are your responsibility. Collection by us is possible; this involves costs depending on the product.
- After we receive and inspect the return, you will get your money back within 14 days .
Terms
- Products must be returned within 30 days of receipt.
- After registering your return, you have 7 days to send the product back to us.
- The product must be unused and in its original packaging. In case of visible signs of use or damage, the refunded amount may be lower.
- Custom-made products cannot be returned (such as cushions and covers).
- During the return shipment, the product remains the sender's responsibility until we've received it. We therefore recommend packaging the furniture carefully and, if possible, shipping it insured. Damage caused by insufficient packaging or during return transport may be charged to the sender.
Questions about your return?
Contact us via info@north-luxury.com or +31 6 57822930. We're happy to help.