Frequently Asked Questions

For orders from €1,950 we deliver free of charge within the Netherlands. For orders under €1,950, delivery costs are 5% of the purchase amount. See our delivery page for more information.

After placing your order, we'll contact you to arrange a suitable delivery moment. We'll inform you in advance of the expected delivery time, so you know exactly when to expect your order.

Yes, choose premium delivery (€250). We fully assemble your furniture, place it wherever you'd like and deliver it ready to use. You'll find this option among the shipping methods in the cart and at checkout. See our delivery page for more information.

We deliver throughout the Netherlands. Deliveries to the Wadden Islands, Belgium, Germany and other European destinations are possible on request. Feel free to contact us for the options, delivery time and transport costs.

We work by appointment. Contact us by email, WhatsApp or phone to schedule a visit.

For special requests or custom work, you can contact us via info@north-luxury.com or +31 6 57822930. We're happy to think along with you.

Yes. Loose cushions are available on request for almost all our collections. Feel free to contact us; we're happy to help you find the right fit and size for your furniture.

If anything is not right upon delivery, please contact us immediately via info@north-luxury.com with a photo and your order number. We'll resolve this as quickly as possible.

Yes, all prices on our website include 21% VAT.

We accept iDEAL, Klarna and credit card (Visa/Mastercard). See our payment page for the full overview.

All our products come with a 2-year warranty period. This covers manufacturing defects under normal use. See also our warranty page for more information.

Many of our products can be returned within 30 days. Custom-made products, such as specially made cushions and protective covers, are not eligible for the right of withdrawal. See our returns page for the terms.

Teak naturally greys under the influence of sun, rain and air. This is a natural process and has no effect on the quality or lifespan of the wood.

Yes. Teak is a solid natural product and every piece of furniture is unique. Small colour variations, knots, a lively grain structure and localised resin traces are part of the wood's natural characteristics. In addition, teak can move slightly under the influence of temperature and humidity, which can cause small cracks or hairline cracks. This is a normal occurrence and has no effect on the quality, strength or lifespan of the furniture.

It's precisely these natural characteristics that give solid teak its authentic look and make every piece unique.

Wood is a natural product and responds to changes in temperature and humidity. A slight movement or minimal deformation is therefore normal and is part of solid teak. This has no effect on the quality or lifespan of the furniture.

Teak naturally contains a lot of oil, making it highly resistant to moisture and mould. Greying is a cosmetic phenomenon and doesn't mean the wood becomes less durable.

Yes. Our teak garden furniture is made from high-quality teak and designed to stand outside all year round. Thanks to the natural oils in the wood, teak withstands a wide range of weather conditions extremely well. Over time, the wood will naturally weather to a silver-grey, without this affecting its quality. For preservation, it's naturally best to store the furniture indoors outside the season.

No. Teak doesn't need to be treated to last a long time. Treatment is only meant to maintain the desired colour or provide extra protection against dirt and stains.

We recommend a thorough cleaning once or twice a year: in spring and, if needed, again in autumn. With intensive use or heavy build-up, cleaning in between may be advisable.

That depends on the look you want.

To keep the warm teak colour: Teak Cleaner & Brightener 1 & 2, followed by Teak Sealer 3.
To keep the natural grey look: Teak Cleaner & Brightener 1 & 2, followed by PatinaShield 4 & 5.

See our maintenance page for the full step-by-step guide.

Use a Teak Cleaner & Brightener. This removes dirt, algae and grime and restores the warm honey-brown colour of the wood.

After cleaning, apply a Teak Sealer. This protects the wood and significantly slows down greying.

Use PatinaShield. This keeps the wood a beautiful, even silver-grey while protecting it against moisture, grease and dirt.

No. A pressure washer damages the wood fibres, making the surface rough and causing it to get dirty faster. Always clean teak with a soft brush or scrub pad.

Yes, but only lightly with very fine sandpaper and always with the grain. Machine sanding is not recommended, as heat can cause black stains.

No. These are usually algae or mould that develop due to moisture. They're easily removed with a suitable teak cleaner.

Remove bird droppings as soon as possible with lukewarm water and a soft brush or cloth. Stubborn residue can be cleaned with a special teak cleaner. Do not use aggressive cleaning agents or a pressure washer.

Remove stains as soon as possible, preferably with lukewarm water. For stubborn stains, a special teak cleaner can help. Due to weather exposure, any remaining marks often become less visible over time on their own.

Yes. Perfectly fitting protective covers are available on request for many of our collections. A protective cover helps keep the furniture clean and reduces the effect of dirt and weather. Just make sure the cover can ventilate properly and only place it over clean, dry furniture.

This isn't necessary. Teak is highly resistant to all seasons. If you'd like to keep the furniture as clean as possible, you can choose to use a suitable protective cover. It's best to store cushions in a dry, well-ventilated place during the winter months.